ELUVE, INC. Terms and Conditions

Eluve’s artificial intelligence (“AI”) medical scribe takes doctor/patient conversations and automatically generates medical grade clinical documentation, including but not limited to progress notes, including subjective, objective, assessment and plan notes (“SOAP notes”), patient follow-up care plans and billing code/insurance reimbursement documents (the “Service” or “Services”).

This document sets forth the terms and conditions governing the Eluve, Inc. Service . The Service is provided through a variety of different channels, including online at eluve.com (the “Website”), via one or more mobile applications (the “Application”), or through digital or telephonic delivery. The Service is owned by Eluve, Inc. and its subsidiaries or affiliates involved in providing and supporting the Service (collectively, “We”, “Us”, “Our” or “Eluve.”).

BY ACCESSING OR USING THE SERVICE, YOU AND ANY HEALTHCARE PROFESSIONAL IN YOUR PRACTICE WHO YOU HAVE AUTHORIZED AND APPROVED ACCESS TO OUR SERVICE (COLLECTIVELY “YOU”) AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS INCLUDING WITHOUT LIMITATION THE WARRANTY DISCLAIMERS, WAIVER OF JURY TRIAL, WAIVER OF CLASS ACTION, INDEMNITY AND LIMITATION ON LIABILITY PROVISIONS BELOW AND IN OUR PRIVACY POLICY, WHICH IS HEREBY INCORPORATED BY REFERENCE INTO THESE TERMS (this “Agreement”). Eluve, Inc. has the right to accept, reject any applicant for Services, or revoke access for any current user of the Services, in its sole and complete discretion.  Eluve, Inc. may, at any time and from time to time, modify these terms.  Any changes to these terms will be effective immediately upon posting of the updated version on the Service or on our Website. You agree to periodically review these terms, and your continued use of the Service following any such modification constitutes your agreement to follow and be bound by these terms as modified.

THE SERVICE IS CURRENTLY INTENDED FOR USE BY MEDICAL AND HEALTHCARE PROVIDERS WHO ARE RESIDENTS OF THE UNITED STATES AND CANADA ONLY. IF YOU ARE NOT A RESIDENT OF THE UNITED STATES OR CANADA, DO NOT USE OUR SERVICE.

YOU MUST BE AT LEAST 18 YEARS OLD TO USE THIS SERVICE. YOU ACKNOWLEDGE THAT YOU ARE NOT MISREPRESENTING ANY INFORMATION DURING YOUR ENROLLMENT OR USE OF THE SERVICE, INCLUDING YOUR IDENTITY.  YOU HAVE A CONTINUING OBLIGATION TO KEEP YOUR IDENTITY AND CONTACT INFORMATION FOR BOTH YOURSELF AND ANY AUTHORIZED USER UP TO DATE AND ACCURATE.  IF YOU WISH TO REVOKE ACCESS TO ANY PREVIOUSLY AUTHORIZED USER, PLEASE CONTACT US IMMEDIATELY SO THAT WE CAN ASSIST WITH CANCELING THEIR CREDENTIALS.

ELUVE, INC. DOES NOT KNOWINGLY (A) COLLECT OR SOLICIT PERSONAL INFORMATION FROM ANYONE UNDER 18 YEARS OF AGE OR (B) ALLOW ANYONE UNDER 18 YEARS OF AGE TO INDEPENDENTLY REGISTER FOR THE SERVICE.

1. Scope of Service

This Agreement applies only to your use of the Service. Other policies, including Our Privacy Policy are available at Eluve Privacy Policy.

The Service provides a variety of content, products, and services, which may include, data transcription, data manipulation, data analysis, and access to Eluve, Inc.’s wireless, mobile, and web-based technologies.

Depending on the Service that you are enrolled in, you may receive different levels of support to your specific needs by Eluve, Inc. Eluve, Inc. may make certain healthcare related information available to you to facilitate your patients’ access to healthcare services.

Eluve, Inc. does not provide clinical or healthcare services and is independent from healthcare providers who will be providing licensed services to patients through the Service. Eluve, Inc. is not responsible for such healthcare providers’ acts, omissions, or for any content of the communications made by them. Eluve, Inc. does not engage in the practice of medicine, the diagnosis or treatment of any medical conditions, or provide any other healthcare or clinical services.  The Service, including any AI-generated output derived from the same, is not a substitute for a licensed clinician’s judgment and should not be relied upon as medical advice. Instead, our Services, including our AI system, are a tool that assist a licensed provider with the origination and manipulation of various physical and digital media, including but not limited to electronic health records (“EHR"), text, visual and/or audio healthcare recordings such as patient/provider treatment and provider follow-up case notes.

Features and specifications of products or services described or depicted as part of the Service are subject to change at any time without prior notice.  As a condition to use of the Service, you agree that you will not use the Service in a manner inconsistent with (i) this Agreement, or (ii) any and all applicable laws and regulations.

2. Your Account and Your Use of the Eluve, Inc. Service

You must provide accurate and complete information any time you initially register or continue to use the Service or when you authorize a new healthcare provider or administrative professional to obtain another account for your practice. It is your responsibility to provide Us with true, accurate, and complete email address, contact, and other information related to your account(s), and to maintain and promptly update any changes in this information. You are responsible for maintaining the confidentiality and security of your password and account credentials, and you are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Eluve, Inc. of any unauthorized use of your password or account, and (b) ensure that you properly exit from your account at the end of each session. Eluve, Inc. shall not be liable for any loss or damage arising from your failure to comply with any of these terms and conditions.

The following actions are expressly prohibited in relation to your username and password used to obtain the Service:

• Sharing, disclosing, permitting access to, or otherwise facilitating the use by any person of your username and password or accessing, copying, or storing any part of the Service for non-personal use;
• Using the username and password to cache the Service in such a manner as to be accessible by persons who have not properly registered with Eluve, Inc.; or
• Using the username and password to permit multiple persons access to the Service through a local or wide area network under a single log-in credential.

If you have forgotten your username or password, the Service may use an email address previously provided by you to send your username or temporary password. You understand that any other individuals using the same email address will be able to gain access to your Service account information.