If you are having difficulty importing your patients or appointments, here are a few tips:
- Ensure you have the Eluve Extension installed and enabled: Getting Started
- Ensure you are using the latest version of the Eluve extension. More info: Updating the Eluve Extension
- Double-check that you’re signed into your EHR within the same browser profile. For example, if you’re using Chrome, you may have a personal profile and a work profile. Make sure that you’re signed into Eluve and your EHR within the same profile.
If these tips didn’t resolve your problem, please Contact Us and we’ll be happy to assist you!